In cooperation with the Austrian diplomatic missions abroad, the Citizens' Desk at the Federal Ministry for Europe, Integration and Foreign Affairs assists Austrian citizens in emergencies abroad, always acting in line with the applicable laws of the state of residence or the host state. The diplomatic missions abroad have no police powers and cannot issue instructions to the authorities of the host country. For certain official acts there is a legal obligation to levy consular fees and to demand reimbursement for the cash expenses incurred.
Consular protection starts when the affected persons have exhausted all means of self-help and cannot expect assistance from third parties. Depending on the time required for the individual case, some assistance services may – under certain conditions – also be limited in scope and time. In conflict areas, especially in those without local Austrian representation authorities or when a travel warning has been issued, the provision of consular services to Austrian citizens in emergency situations may be very limited or virtually impossible.
In case of emergency, the Citizens' Desk or the emergency service desk at the Federal Ministry for Europe, Integration and Foreign Affairs can be reached on +43 1 90115-4411 around the clock. General inquiries will be answered during office hours on work days between 8.30 a.m. and 5.00 p.m. on +43 1 90115-3775.