Citizens’ Desk – protection & assistance

This section provides important information on what to do in an emergency situation abroad and how the Foreign Ministry and/or the Austrian representation authorities abroad can assist you:

  • What to do if you lose your passport or money
  • What to do in the event of accident, illness or death abroad
  • What to do in a crisis situation
  • What to do if you have been the victim of a criminal act

The services provided also include information on legal matters, including on:

 

  • What to do in the event of arrest and criminal proceedings in a foreign country
  • What to do in case of parental child abduction
  • What to do when faced with civil or inheritance issues
  • What to do when faced with administrative issues
  • How to find a suitable lawyer (lawyers’ fees are to be paid by the parties)