Help

Should you encounter any difficulties in displaying the webpages of the Austrian Federal Ministry for European and International Affairs correctly or if you think that something is wrong with the page display, please check the following requirements and setting of your webbrowser:

• Browsers & Requirements
• E-mail limits
• Website Accessibility & Shortcuts
• Adjustment of Fontsize
• Colour adaptation and contrast

We ask for your assistance!
Should you nevertheless encounter pages, in which you suspect a display fault or in which such a fault is apparent, we kindly ask you to make a screen shot, if possible, and mail it together with information on your browser version to the following address: webmaster(at)bmeia.gv.at

Naviagtion through the pages
This site is primarily controlled through the main navigation which is arranged horizontally in the upper area of all pages. The items of the main navigation feature a drop down menu, by which one can access another menu item down to level 3 directly from any page. 

The left column displays the menu items of the level you are at.  

Using the path located above each content (middle area) you can navigate upwards (back) according to the elements of the current structure branch.  

Via "Full text search" you can search for key words in all areas or limited to specific topics.  

If you have difficulties navigating this website please contact us by e-mail: webmaster(at)bmeia.gv.at

Internet Explorer 5.5/6.0
Firefox 1.5/2.0
Opera 8.5
Mac OS X/Safari 1.3 

For these browsers the system was tested properly.

In case you are using another type of Browser or older than the ones listed, display faults may occur.  

Attention!  With versions of Microsoft Internet Explorer older than version 6.0, it may happen that on changing the font size Internet Explorer crashes. In this case, please update to the latest version of Internet Explorer. 

Plug-ins
none necessary 

Cookies:
Should be enabled for trouble-free use of the search engines.  

Additional software
A number of documents available on this website require the programm "Adobe Acrobat Reader" for viewing. This free software can be downloaded directly under the following link: Adobe Acrobat Reader

Due to security and capacity reasons the following limits apply for the Ministry's external e-mail traffic: 

• Head office Vienna: 10 MB (megabyte)
• Austrian representations: 6 MB
• Austrian representations at international organisations: 6 MB
• Permanent representation of Austria at the European Union: 10 MB 

Additionally, for reasons of security and efficiency, documents in certain file formats will be blocked by automatic filter systems. These documents (e.g. executable files and multimedia files) will either be deleted from the mail before the mail is sent to the receiver, or be returned to the sender.

Shortcuts are combinations on the keyboard which enable you to quickly access frequently used pages, parts of pages, or specific functionality on this website. Shortcuts might include hotkeys. 

Hotkeys are keys that have been assigned a particular function in the context of this website. A list of hotkeys is given below. 

Navigation withShortcuts: 

Windows: Press the ALT-key and the respective hotkey, followed by Enter. 

Macintosh: Press the Ctlr-Key and the respective hotkey. 

Attention: Shortcuts are only being supported by the versions of Microsoft Internet Explorer 4.0 and higher and Netscape 6.0 and higher. 

Hotkeys for this website. 

1 - Home

4 - Search

5 – Current Location

6 – Additional Information

7 - To Main Navigation

8 – To Submenu

2 - Direct to content

Pressing the tab key causes invisible links on the current page to be displayed in turn, starting at the top of the page. When a link is displayed, press Enter to select it.

The font size can be adjusted using the controls in the upper right-hand side corner of the browser window.

Font: bigger – smaller 

Additionally, to change the text size, you can use the menu command View – Text Size in Internet Explorer. In all the other browsers it is enough to press the Ctrl key simultaneously with + (plus) or – (minus). With Ctrl +0, you come back to the original size.

You can set your browser to ignore the colours and fonts on this website. In Internet Explorer, these settings are in the menu Extras – Internet Options. In the General tab, click the Colors and Fonts button, respectively, and make your settings after clicking the link that opens a Help page on the respective subject. 

Windows users can additionally use the key-combination  ALT (left) + SHIFT (left) + PRINT, to switch the screen to a special color scheme that has high contrast and a bigger font.